How to make connection with today’s guests

How to make connection with today's guests : Hotel Ideas

Connecting with guests

In 2023, guests returned to hotels with higher expectations than before the pandemic. Personalized service options can go a long way toward fulfilling those expectations.

Not every guest will take advantage of the options they are given. But the simple fact of offering them can help create an emotional connection with your brand that helps translate into higher lifetime customer value.

What you can do to make emotional connection?

According to a global survey on customer experience, KPMG identified 7 key attributes of an emotionally connected business:

1. Offers products or services relevant for me
2. Understands my specific personal needs
3. Makes me feel valued
4. Treats me as an individual
5. Knows who I am from my customer history
6. Makes me feel in control
7. Shows an interest in me

" Consumers with an emotional connection to a brand have a 306% higher lifetime value."

Hotel, Technologies

Hotel Digitalization Can Enhance the Accommodation Experience for guests

Digitalization, hotels can unlock a world of possibilities to enhance the guest experience. From effortless check-ins to tailored services, interactive room features, seamless communication, and handpicked recommendations, going digital elevates every aspect of a guest’s stay. It transforms the accommodation experience into something exceptional, ensuring that each guest feels valued and catered to throughout their time at the hotel.

Hotel with a strong online presence

Very first step to made online presence in this digital age interactive website.

Thus, having an attractive website with fast processing speed, mobile-friendly design, and a simple booking process, along with a strong social media presence, is a must these days.

You can further strengthen your online presence by having high visibility across various online channels, viz. OTAs, metasearch sites, etc.

Also, engage in social listening and make sure that you reply to all types of feedback on your property and services across various review sites and social media channels.

virtual assistants to communicate with potential or current guests online. This helps them gain crucial insights into their guests’ behaviors and preferences while providing customers with quick and efficient customer support.

smooth check-in and a warm welcome

You need to make sure you offer the right balance of ‘technical’ and ‘human touch’ at this point. This means your reception need not only be friendly but also digitally friendly.

Your guest expects you to provide much more in addition to warm greetings from the well-trained staff and overall clean and bright environment at the reception. Here, they start looking for experiences that would make their check-in simple and smooth. So, you should start providing hyper-digitized experiences right from that point.

Along with online check-in and check-out service, lots of hotels are now experimenting with providing an automated process for guests to pick their preferred room type and other amenities, like double bed, ground floor, and so on, even before their arrival. Guests, in this case, just have to go to the reception and pick the keys to their room as a part of the express check-in feature. Some hotels also allow guests to use their smartphones as room keys, thereby completely eliminating the need to go to the desk at check-in.

Offer other digital services to keep your guest engaged

There are many other ways in which you can engage with your guests digitally soon after they arrive at your hotel.

Some of these digital engagement strategies don’t only make the guest experience better, they even help you promote your services. You can make use of digital screens in your lobby to promote your services and showcase photos of your property and people enjoying at your hotel while using your services and amenities. Your Wi-Fi connection can also be a promotion tool for you that can take users directly to your website or a landing page.

Robot concierges are being adopted by many hotels these days. Even though the robot technology lacks the high touch factor, robots free up the time of human staff and help personalize a guest’s stay.

A lot of hotels are also partnering with digital service providers, like DIRECTV digital media providers for ensuring exceptional guest experiences. For example, hotels these days provide in-room streaming services via Advanced entertainment platform (AEP)to ensure a high-quality viewing experience for guests with their Netflix credentials.

Hotel, Technologies

Strategies for Increasing Occupancy Rates in Hotels

Helpful Strategies for Increasing Occupancy Rates in Hotels

Here are some strategies that can increase your hotel occupancy

1.Online Booking Platforms:

Make sure your hotel is listed on popular online travel agencies (OTAs) and booking platforms. Maximize your online presence to reach a wider audience and that can be helpful in increase occupancy

Some of hotel booking site’s:

Kayak.
Expedia.
Priceline.
Momondo.
Booking.com.
Hotels.com.
Orbitz.
Hotwire.
Agoda.

2.Optimized Your Website:

Create a user-friendly and visually appealing website that showcases your hotel’s unique selling points. Ensure that your website is mobile-friendly and offers a seamless booking experience.

3.Enhance Guest Experience:

Provide exclusive customer service to your guests Directv Hospitality to generate positive reviews and encourage repeat visits. Personalize guest interactions, offer special amenities and go above and beyond to exceed guest expectations. Directv provides higher guest satisfaction as compared to others which is the reason guest love to watch Directv in Hotels.

4.Capitalize on Direct Bookings:

Encourage guests to book directly through your website by offering perks such as loyalty programs, exclusive discounts, or additional amenities. Highlight the benefits of booking directly with your hotel.

5.Building Online Presence

Monitor and respond to guest reviews and feedback promptly. Showcase positive reviews on your website and address any negative feedback professionally. Develop a strong social media presence to engage with potential guests and build brand awareness. Share visuals, guest testimonials, and special promotions to entice bookings.

Hotel Occupancy Rates in the United States: Factors and Variations

The average hotel occupancy rate in the United States is estimated to be around 50% to 60% annually. However, it’s important to remember that this can vary depending on factors like – where the hotel is located, what kind of market it serves, and the time of year. Some cities and regions may have higher occupancy rates, especially if they are popular tourist places or business centers. On the other hand, there are some places that may have lower rates. To get the most accurate and up-to-date information about hotel occupancy rates in the USA.

"Remember, each hotel is unique, so it's essential to assess your specific market, understand your target audience, and tailor these strategies for Increasing guest Occupancy"

Hotel, Technologies

Click here! Free Quote!

New Directv For Business, Call (516)778-9366

Approved by all brands

How to make connection with today’s guests

How to make connection with today's guests : Hotel Ideas

Connecting with guests

What you can do to make emotional connection?

According to a global survey on customer experience, KPMG identified 7 key attributes of an emotionally connected business:

Hotel Digitalization Can Enhance the Accommodation Experience for guests

Hotel Digitalization Can Enhance the Accommodation Experience for guests

Hotel with a strong online presence

smooth check-in and a warm welcome

Offer other digital services to keep your guest engaged

Strategies for Increasing Occupancy Rates in Hotels

Helpful Strategies for Increasing Occupancy Rates in Hotels

Here are some strategies that can increase your hotel occupancy

1.Online Booking Platforms:

2.Optimized Your Website:

3.Enhance Guest Experience:

4.Capitalize on Direct Bookings:

5.Building Online Presence

Hotel Occupancy Rates in the United States: Factors and Variations

"Remember, each hotel is unique, so it's essential to assess your specific market, understand your target audience, and tailor these strategies for Increasing guest Occupancy"

About Us

Partners

Solution

Contact us

Visit Us